Co-instructor for three of six sessions of User Experience Design II, Rutgers University, January – February 2017. This is a mandatory course for getting a Masters in Business Science degree at Rutgers.
Research Fundamentals: Introduction to ethnographic methods and skills; importance of user research
Personas and User Stories: A practical guide to developing personas; “needs” versus demographic modelling; user stories as an integral aspect of data collection
Journeys and Tasks: Understanding and creating journey maps; observing and integrating micro-behaviors into larger analysis